When shopping on Chinese e-commerce platforms like AllChinaBuy, understanding the refund policy is crucial. This comprehensive guide examines AllChinaBuy's money-back guarantee, explains how to cancel orders successfully, and details their withdrawal options including PayPal reversals.
AllChinaBuy's Refund Policy Explained
AllChinaBuy offers refund protection for qualifying purchases:
- 7-day refund window:
- Condition requirements:
- Two refund formats:
- Condition requirements:
How to Request a Refund on AllChinaBuy (Step-by-Step)
- Log into your AllChinaBuy account
- Navigate to "My Orders" → select target purchase
- Click "Apply for Refund" before the return window closes
- Select refund reason:
• Item defective/damaged (requires photo evidence)
• Wrong item received
• Changed mind (eligible within 3 days fastest processing) - Choose return shipping method (self-arranged or paid return label)
- Confirm refund destination (original payment available for 45 days post-purchase)
After Refund Approval - Where Does Your Money Go?
| Payment Method | Processing Time | Special Notes |
|---|---|---|
| Credit/Debit Card | 5-15 business days | Appears as "ACH Deposit" on statements |
| PayPal | 3-7 business days | Original transaction fee not returned |
| AllChinaBuy Wallet | Instant | No-fee option; works for future purchases |
Withdrawing Store Credit Balance
Sellers needing to transfer accumulated balances:
- Account verification (submit ID/passport for first withdrawal request)
- Minimum ¥500 withdrawal threshold
- 1-3% transaction fee unless accessing via merchant banking portal
Tip:
Frequently Asked Questions
Can I cancel an AllChinaBuy order after payment?
Pre-shipment cancellations take 1 hour for wallet refunds or 3-5 days for card/PayPal. Contact customer service within 12 hours of ordering for fastest results.
What if my package shows delivered but item is missing?
File a complaint within 72 hours with: 1) unboxing video evidence 2) carrier weight records 3) signed delivery confirmation.
AllChinaBuy's refund system prioritizes wallet credits but accommodates original payment methods when prompt action is taken. Document your returns process meticulously—photograph packaging condition before shipping back and retain official tracking. For high-value items, consider AllChinaBuy's escrow protection which holds funds until buyers confirm satisfactory delivery.